In the 21st century, technology has accelerated in leaps and bounds. When it comes to legal activity, however, there are still many areas where computers have yet to make their mark. The law firm of Lowe & Associates is an example of a company that is looking towards automation and artificial intelligence (AI) for its future success
Technology has been a part of legal practice for decades. It is used in the courtroom, in law offices and even in courtrooms.
The events of the previous year shown just how vital technology is in the legal profession. Remote work became a requirement, and attorneys who had previously employed digital solutions found it much simpler to adjust during the outbreak.
Furthermore, legal firms who used innovative technologies to “repair” their inefficient processes provided improved service to their customers without losing money.
As a result, one of the most important aspects determining a legal firm’s success and longevity is its use of technology. The correct software can help you simplify your life and meet the demands of today’s demanding clientele.
With that in mind, here is a list of technologies you should be employing in 2021 to achieve your maximum potential.
1. Legal software using artificial intelligence
In the legal profession, artificial intelligence and machine learning are having a favorable influence. Legal research and document review are two popular AI applications in the realm of legal software for law firms.
The days of concocting a string of precise search phrases when researching a case in an online law database are long gone.
Natural language processing (NLP) is used in legal research tools to assist you search more naturally and contextually.
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This strategy is both quicker and more specific, allowing you to discover precisely what you’re looking for without having to worry about getting irrelevant results.
Legal document software, such as Loio, on the other hand, accelerates and simplifies the process of examining and modifying contracts.
It automatically analyzes your papers and discovers all the critical aspects, giving you simple access to vital information in your contract, thanks to the power of AI.
When you devote all of the time you saved on more essential concerns, the speed with which you can now alter and examine legal papers will prove to be useful.
2. Chatbots and virtual legal assistants
Chatbots and virtual legal assistants (VLA) are two of the most useful alternatives for improving an inefficient client intake procedure.
Chatbots may be integrated into your website to answer basic questions and assist in the customer intake process by collecting all pertinent client information and scheduling appointments.
Your first customer meeting may go off without a hitch if you do all of the paperwork yourself.
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VLAs work in a similar way, with the exception that they conduct chores over the phone. All of your calls will be sent to a virtual receptionist, providing your customers convenient access to your services without the need for a real receptionist.
3. Online-payments tools
Introducing several payment choices is usually excellent for business during a pandemic.
Allowing your customers to pay legal fees online boosts productivity since they will be able to pay for your services swiftly from the comfort of their own homes.
You may use ClientPay for all of your online payment requirements, but LawPay is a good option if you want your payment processing tool to interact with your other software solutions, such as billing software.
4. Software for managing client relationships
While client relationship management software (CRM) may help you streamline your client intake process, it’s also a useful tool for expanding your firm.
A customer relationship management system (CRM) allows you to consolidate customer information and arrange client-specific duties such as appointments and deadlines. CRMs also have the capability of retaining all customer information, including notes from past conversations. This might help you establish a more personal connection with your customer.
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CRM shines the brightest when it comes to providing data insights. You may use these analytics to monitor your customer conversion rate as well as other areas of lead creation.
A CRM, for example, may provide you with an overview of your lead sources and even show you if your lead sources are altering.
All of this information may help you see how well your legal company is doing and where you can improve.
Clio Grow and CASEpeer are two prominent alternatives in 2021.
5. Apps for increasing productivity
Despite the fact that they weren’t designed expressly for law companies, productivity applications have shown to be effective in the legal sector. Even if the troublesome infection has been brought under control, there’s no need to quit these tools, even if you’ve returned to work.
You’ve undoubtedly used Zoom a lot over the last year and are acquainted with its capabilities.
You should keep utilizing it to provide your clients the option of remote appointments and to set up virtual meetings with business partners to grow your current network.
Trello and Evernote are project management software that may be used to organize projects and keep track of key activities. In 2020, they made cooperation easier(er), thus removing the advantages they provide to the process would be absurd.
Your best ally is software.
Client expectations have been irreversibly altered, despite big vaccinations and the globe opening up again.
In 2021, you won’t be able to avoid providing your consumers the choice of paying online, spending hours researching a case, or having a complicated client intake procedure. Furthermore, failing to implement any kind of digital transformation plan might have a significant negative effect on your bottom line.
The solution is straightforward. To keep up with and use all of the improvements, law firms must remain on top of the newest discoveries and innovations in order to retain a competitive advantage and capture new possibilities. The sooner you start, the better.
The “future of legal profession” is a question that has been asked many times. The computer technologies are changing the way lawyers work, and it’s not just in the courtroom.
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